Stellantis Media Site McDonald David Contact: Jodi  Tinson     McDonald,   David   Head of Customer Experience – North America  David McDonald was appointed head of customer experience – North America on July 1, 2022. He had been head of global safety, as part of the physical and functional design & integration (PFDI) organization.McDonald’s appointment marks a return to the customer experience arena, having previously held two quality-related positions, most recently director – manufacturing quality.He also has extensive experience in program management, having led multiple model-year introductions of vehicles ranging from the Dodge Challenger SRT to Jeep® Grand Cherokee.He joined the company in 1993 as an engineering graduate-in-training. His work and academic background includes: 2022, Global Head of PFDI Safety 2020, Director – Manufacturing Quality 2017, Director – Current Production Quality 2013, Model Responsible – Jeep Grand Cherokee/Dodge Durango 2009, Model Responsible – Dodge Charger/Challenger and Chrysler 300 SRT 2008, Senior Manager – Chassis Engineering (Jeep) 2006, Manager – Business Strategy 2005, Supervisor – Ram 1500 Vehicle Development 2001, Supervisor – Dodge Dakota/Mitsubishi Raider Program Management 2000, Supervisor – Small Car Suspension 1995, Product Engineer, Small Car SuspensionMcDonald has a bachelor’s degree in mechanical engineering from Lawrence Technological University, and two master’s degrees from the University of Michigan – one in mechanical engineering and the other in business administration. Originally from Pittsburgh, McDonald is married with two sons and a daughter.